- What payment methods do you accept?
We only accept PayPal. Please note that we do not accept personal checks, money orders, bank transfers, debit cards, or cash on delivery.
- How secure is my online order?
Your security is our top priority. We use SSL encryption to protect your credit card details during transmission. We do not store your credit card information on our servers.
- Can I modify or cancel my order after placing it?
Once an order is placed, we may accept or reject it, even after confirmation. If you cancel after credit card authorization, we will refund the original payment method.
- When will my order arrive?
Delivery times depend on the shipping option you choose. We will email you tracking information once your order ships, usually within 24 hours. Please note that we are not responsible for customs delays in your country.
- Can I use multiple discount codes on a single order?
Unless stated otherwise, promotions and discount codes cannot be combined with other offers.
- Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account offers benefits like faster checkout, easy access to order status and history, and updates on new products and promotions.
- How can I track my order?
Once your order ships, we will send you tracking information via email so you can monitor its progress.
- What should I do if I receive a damaged or incorrect water cup?
If you receive a damaged or incorrect water cup, please contact our customer service team immediately at [email protected] with your order number and a photo of the item. We will help you resolve the issue quickly.
- Do you ship internationally?
At this time, we only ship within the United States.
- How can I contact customer service?
For inquiries, please email us at [email protected]. Our customer service team is available Monday through Sunday, 10 a.m. to 5 p.m. EST.